Return and Refund Policy

Last updated: September 22, 2026

Customer support:

contact@mail.loveincaps.com

Website:

https://loveincaps.com/

RETURNS

Returns are accepted within 30 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original condition. It should be returned with its original packaging and all included accessories, manuals, parts, tags, and promotional gifts, where applicable.

To request a return, contact us at contact@mail.loveincaps.com and provide:

Your order number.

The name of the item you wish to return.

The reason for the return.

Relevant photographs or videos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions if the return is approved.

Do not send a return without prior approval.

RETURN ADDRESS

Do not send return parcels to any business registration address or fulfillment warehouse.

Approved returns must be sent to the return address provided by our customer service team. The correct return location may vary according to the product, supplier, warehouse, and customer location.

Items sent to an unauthorized address may not be received or processed.

RETURN SHIPPING COSTS

For returns caused by a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost or provide another appropriate solution after reviewing and approving the request.

For returns caused by personal preference, ordering the wrong product, size, color, or quantity, or a change of mind, the customer is responsible for the return shipping cost.

We do not charge a restocking fee. Original shipping fees are generally non-refundable unless the return is caused by a damaged, defective, or incorrect item.

Do not arrange a return shipment until our customer service team has confirmed the return address and instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@mail.loveincaps.com within 7 days of delivery.

Please include your order number and clear photographs or videos showing:

The item received.

The damaged or defective area.

The product packaging.

The shipping label, where relevant.

After reviewing the information, we may offer a replacement, refund, repair, or other appropriate solution. In some cases, we may require the item to be returned before issuing a refund or replacement.

RETURN PACKAGING REQUIREMENTS

To help ensure that your return can be processed properly:

Use the original packaging where reasonably possible.

Include all accessories, manuals, parts, tags, and promotional gifts supplied with the product.

Place the product in a sturdy outer shipping box or other suitable protective packaging.

Use appropriate protective material for fragile items.

Seal the package securely with suitable packing tape.

Attach the return label or clearly display the approved return address on the outer packaging.

Do not attach shipping labels directly to the original product packaging.

Use a trackable shipping service and retain the tracking number and shipping receipt.

Items damaged during return shipping because of insufficient or improper packaging may be subject to a reduced refund where permitted by applicable law.

REFUND PROCESS

After we receive and inspect an approved return, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method. Refund processing usually takes 5–14 business days after approval, depending on the payment provider or bank.

The time required for the refund to appear in your account is controlled by your payment provider and may vary.

Any refund will be limited to the amount actually paid for the applicable product and any other amount refundable under this policy or applicable law.

LATE OR MISSING REFUNDS

If you have been notified that a refund was issued but have not received it:

Check your bank or payment account again.

Contact your card issuer, bank, or payment provider, as processing and posting times may vary.

If the expected processing period has passed, contact us at contact@mail.loveincaps.com with your order number and refund details.

NON-RETURNABLE ITEMS

We may not accept returns for:

Items returned after the 30-day return period.

Items that have been used, altered, damaged after delivery, or are missing essential components.

Items returned without prior approval.

Items that cannot be resold for hygiene or safety reasons after being opened or used, where clearly identified on the product page.

Personalized or custom-made products, where clearly identified before purchase.

Gift cards, downloadable products, or other non-physical products, where applicable.

Items marked as final sale where permitted by applicable law and clearly disclosed before purchase.

These restrictions do not limit any mandatory rights that apply to damaged, defective, misdescribed, or incorrect products.

EXCHANGES

Direct exchanges may not always be available.

Where appropriate, we may provide a replacement for a damaged, defective, or incorrect item. For other exchange requests, you may need to return the original item and place a new order after the return is approved.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, contact us at contact@mail.loveincaps.com within 12 hours after placing the order.

We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed once an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

For return or refund assistance, contact:

Email: contact@mail.loveincaps.com

Website: https://loveincaps.com/

Please include your order number in all return and refund inquiries.