Term of service
Terms of Service
Last updated: September 22, 2026
These Terms of Service apply to your use of Loveincaps and loveincaps.com.
Customer support:
contact@mail.loveincaps.com
Website:
https://loveincaps.com/
Please contact customer support before returning any item.
OVERVIEW
Throughout this website, the terms “we,” “us,” and “our” refer to the operator of Loveincaps and loveincaps.com.
We provide this website, including the information, tools, products, and services available through it, subject to your acceptance of these Terms of Service and the policies referenced on this website.
By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service. These Terms apply to all users of the website, including visitors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using the website. If you do not agree to these Terms, you should not use the website or purchase products through it.
Our online store is hosted by SHOPLINE, which provides the e-commerce platform that enables us to offer products and services to customers.
SECTION 1 - ONLINE STORE TERMS
By using this website, you represent that you have reached the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian where required by applicable law.
You may not use our products, website, or services for any illegal or unauthorized purpose. You must not violate any applicable law, including intellectual property, consumer protection, privacy, and copyright laws.
You must not transmit viruses, malicious code, or other material that could harm or interfere with the website, our systems, or other users.
A violation of these Terms may result in the suspension or termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, product unavailability, misuse of promotional offers, or violations of these Terms.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the website or services without our prior written permission.
The headings used in these Terms are provided for convenience and do not limit or otherwise affect the meaning of any provision.
SECTION 3 - INFORMATION ON OUR WEBSITE
We make reasonable efforts to ensure that information presented on the website is accurate and current. However, product descriptions, prices, availability, images, promotions, shipping estimates, and other information may occasionally contain errors or omissions.
Product images are provided for reference. Actual colors and appearance may vary depending on lighting, production batches, device displays, and other reasonable factors.
We reserve the right to correct errors and update information where necessary, subject to applicable law.
SECTION 4 - PRODUCTS, SERVICES, AND AVAILABILITY
Certain products or services may be available exclusively online and may be offered in limited quantities.
We may limit the sale of products or services by person, household, geographic region, jurisdiction, or order where reasonably necessary. We may also limit quantities, discontinue products, or modify product availability.
All purchases are subject to product availability and order acceptance.
Returns, exchanges, and refunds are governed by our Return and Refund Policy.
SECTION 5 - PRICES AND PAYMENTS
Product prices and available currencies are displayed on the website or during checkout. Prices and promotions may change without notice, but changes will not affect orders that have already been accepted unless an obvious pricing error has occurred.
When you place an order, you authorize us or our third-party payment provider to charge the selected payment method for the amount displayed at checkout.
You agree to provide current, complete, and accurate billing and payment information.
Payment transactions may also be subject to the terms and privacy policies of the relevant payment provider.
Import duties, customs fees, taxes, or other charges imposed by local authorities may apply as described in our Shipping Policy.
SECTION 6 - ORDERS AND ACCOUNT INFORMATION
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary. This may include orders that appear to have been placed by dealers, resellers, distributors, or through fraudulent or unauthorized activity.
If we change or cancel an order, we may contact you using the email address, billing information, or telephone number provided at checkout.
You are responsible for providing complete and accurate contact, billing, and shipping information. Please promptly notify us if you discover an error in your order information.
Requests to cancel or modify an order are subject to the conditions and time limits stated in our Shipping Policy and Return and Refund Policy.
SECTION 7 - SHIPPING AND DELIVERY
Order processing times, shipping methods, estimated delivery times, shipping fees, tracking information, customs charges, and delivery restrictions are described in our Shipping Policy.
Delivery dates are estimates and may be affected by carriers, customs procedures, weather, holidays, incorrect address information, and other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery address.
SECTION 8 - RETURNS AND REFUNDS
Return eligibility, return periods, return shipping costs, damaged or incorrect products, non-returnable products, and refund processing times are described in our Return and Refund Policy.
Do not send products to any business registration address. Return parcels must be sent only to the return address provided by our customer service team after a return request has been reviewed and approved.
SECTION 9 - OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools or services supplied by third parties. These tools may be provided on an “as available” basis and may be subject to the third party’s own terms and privacy practices.
We do not control third-party tools and are not responsible for their availability, content, or operation, except where responsibility cannot be excluded under applicable law.
Your use of optional third-party tools is at your discretion, and you should review the applicable third-party terms before using them.
SECTION 10 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services that are not operated or controlled by us.
We are not responsible for the content, accuracy, availability, security, or privacy practices of third-party websites. Accessing third-party websites is at your discretion.
Please review the policies and terms of any third-party website before making a purchase or providing personal information.
SECTION 11 - USER COMMENTS AND SUBMISSIONS
If you submit reviews, feedback, images, comments, suggestions, or other content, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.
Your submissions must not contain unlawful, abusive, defamatory, obscene, misleading, infringing, or malicious material.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, and display content that you voluntarily submit for publication or promotional use, subject to applicable law and our Privacy Policy.
We may remove content that violates these Terms or applicable law.
You remain responsible for the accuracy and legality of content you submit.
SECTION 12 - PERSONAL INFORMATION
Our collection, use, sharing, storage, and protection of personal information are governed by our Privacy Policy.
By submitting personal information through the website, you acknowledge that it will be handled as described in that policy.
SECTION 13 - INTELLECTUAL PROPERTY
Unless otherwise stated, the website and its content, including text, graphics, logos, designs, photographs, videos, and software, are owned by us or used under authorization from their respective owners.
You may use the website for personal and non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, or commercially exploit website content without permission from the relevant rights holder.
Third-party trademarks, product names, and logos remain the property of their respective owners.
SECTION 14 - PROHIBITED USES
You may not use the website or its content:
For an unlawful or fraudulent purpose.
To violate applicable laws or the rights of another person.
To infringe intellectual property, privacy, publicity, or other legal rights.
To submit false, misleading, abusive, defamatory, or obscene information.
To upload or transmit viruses, malicious code, or harmful software.
To collect or track personal information without authorization.
To spam, phish, scrape, crawl, or interfere with the website or its security systems.
To impersonate another person or misrepresent your identity.
We may suspend or terminate access to the website for violations of these restrictions.
SECTION 15 - ERRORS, INACCURACIES, AND OMISSIONS
Information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.
We reserve the right to correct such errors, update information, or cancel an affected order where reasonably necessary. If an order is cancelled after payment, the applicable amount will be refunded to the original payment method.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, or free from technical errors.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we and our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products purchased through it.
This limitation does not apply where liability cannot legally be excluded or limited, including any mandatory rights available under applicable consumer protection laws.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless us and our affiliates, employees, agents, contractors, suppliers, and service providers from third-party claims arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.
The remaining provisions will continue to remain valid and enforceable.
SECTION 20 - TERMINATION
These Terms remain effective until terminated by you or us.
You may stop using the website at any time. We may suspend or terminate your access if you materially violate these Terms or use the website unlawfully.
Obligations and liabilities that arose before termination will continue where their nature requires them to survive.
SECTION 21 - ENTIRE AGREEMENT
These Terms, together with the policies referenced on the website, constitute the entire agreement between you and us concerning your use of the website and services.
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide services are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer rights that apply in the customer’s place of residence.
SECTION 23 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Email: contact@mail.loveincaps.com
Website: https://loveincaps.com/
For returns, please contact customer support and wait for approved return instructions before sending any item.