Contact Us
Contact Us
Before contacting us, please review our FAQs, where you may find answers to common questions about orders, shipping, tracking, returns, refunds, and payments.
If you still need assistance, please contact us by email or submit the contact form on this page. To help us process your inquiry efficiently, please provide as much relevant information as possible, including your order number, tracking number, the email address used to place the order, and a clear description of your question or issue.
We aim to respond to customer inquiries within 24 hours on business days. Response times may be longer during weekends, public holidays, or periods of high demand.
Customer Support
Email: [contact@mail.loveincaps.com](mailto:contact@mail.loveincaps.com)
Website: [https://loveincaps.com/](https://loveincaps.com/)
Company Information
Company Name: Guangzhou Guimi E-commerce Co., Ltd.
Company Address: Room J17, 202, 2/F, No. 259 Middle Huangpu Avenue, Tianhe District, Guangzhou, Guangdong, China (THIS IS NOT A RETURNING ADDRESS)
Please note that our company address is not a return address or fulfillment warehouse. Do not send return parcels to this address.
To request a return, please contact [contact@mail.loveincaps.com](mailto:contact@mail.loveincaps.com) first. After your return request is reviewed and approved, our customer service team will provide the appropriate return instructions and return address.