Shipping Policy

Last updated: September 22, 2026

Customer support:

contact@mail.loveincaps.com

Website:

https://loveincaps.com/

SHIPPING AND FULFILLMENT

We ship eligible orders to the countries and regions available during checkout.

Products may be sourced from and shipped by third-party suppliers, fulfillment partners, or warehouses in different countries or regions.

Please do not send returns to any business registration address or fulfillment warehouse.

ORDER PROCESSING TIME

Orders are normally processed within 2–5 business days after payment is successfully completed.

Processing time is separate from shipping time and may be longer during weekends, public holidays, promotional periods, peak seasons, or periods of unusually high order volume.

Processing may also be delayed if payment information, shipping information, or other order details are incomplete or require verification. We may contact you by email if additional information is required.

CHANGING OR CANCELLING AN ORDER

If you need to change your order or shipping address, contact us at contact@mail.loveincaps.com within 12 hours after placing your order.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Customers are responsible for checking that their shipping information is complete and accurate before submitting an order.

TRACKING INFORMATION

When your order has shipped, we will send a shipping confirmation email containing available tracking information.

Tracking information may take approximately 2–7 days to update after the parcel is handed to the carrier or transferred between international and local shipping networks.

You may track your shipment through the carrier’s official website or through:

https://www.17track.net/en

If you do not receive tracking information after the applicable processing period, contact us at contact@mail.loveincaps.com and include your order number.

ESTIMATED DELIVERY TIME

Estimated delivery time consists of:

Order processing time of 2–5 business days, plus the estimated shipping time shown below.

Estimated shipping times:

United States: 7–15 business days

Canada: 5–12 business days

Europe: 5–12 business days

Australia: 10–20 business days, excluding Tasmania and certain remote areas

These estimates begin after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by the destination, carrier, customs clearance, local postal services, weather, public holidays, peak seasons, remote-area delivery, incorrect address information, and other circumstances outside our reasonable control.

SHIPPING RATES

Shipping costs depend on the destination, selected shipping method, order value, and number of items. The final shipping charge will be displayed at checkout before payment.

European Union

Standard shipping for orders from €0.00 to €84.99:

First item: €5.00

Each additional item: €2.00

Free standard shipping is available for eligible orders of €85.00 or more.

Express shipping, where available:

First item: €8.00

Each additional item: €4.00

United Kingdom

Standard shipping for orders from £0.00 to £74.99:

First item: £4.50

Each additional item: £1.50

Free standard shipping is available for eligible orders of £75.00 or more.

Express shipping, where available:

First item: £8.00

Each additional item: £4.00

United States and Canada

Standard shipping for orders from US$0.00 to US$94.99:

First item: US$5.99

Each additional item: US$1.99

Free standard shipping is available for eligible orders of US$95.00 or more.

Express shipping, where available:

First item: US$10.99

Each additional item: US$5.99

Australia

Standard shipping for orders from AU$0.00 to AU$134.99:

First item: AU$8.00

Each additional item: AU$3.00

Free standard shipping is available for eligible orders of AU$135.00 or more.

Express shipping, where available:

First item: AU$15.00

Each additional item: AU$8.00

Shipping methods and prices shown at checkout take priority if there is a temporary difference caused by destination, product type, carrier availability, currency conversion, or a valid promotion.

CUSTOMS, DUTIES, AND TAXES

Orders shipped internationally may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee paid to us.

We are not responsible for delays caused by customs inspections, customs clearance procedures, or local import requirements.

DELAYED OR MISSING SHIPMENTS

If your order has not arrived within 60 days after shipment, contact us at contact@mail.loveincaps.com.

We will review the tracking information and may contact the carrier, fulfillment partner, or supplier. Depending on the result of the investigation, we may offer an appropriate resolution, such as a replacement or refund.

Carrier investigations may require additional time. We may ask you to confirm your delivery address, check with household members or neighbors, and contact the local carrier before a claim can be completed.

If tracking shows that the parcel was delivered but you have not received it, contact us as soon as possible.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us within 12 hours after placing the order. Once an order has been processed or shipped, we may no longer be able to change the address.

If a parcel cannot be delivered because the customer provided an incorrect, incomplete, or unavailable address, additional shipping charges may apply if reshipment is possible.

We will review each case based on the parcel status and the carrier’s available information.

REFUSED OR UNCLAIMED PACKAGES

If a parcel is refused or remains unclaimed after delivery attempts, it may be returned to the sender, held by the carrier, or disposed of under the carrier’s rules.

Refunds and reshipments for refused or unclaimed parcels will be reviewed individually. Return shipping costs, reshipment costs, or carrier charges may be deducted from an applicable refund where permitted by law.

RETURN SHIPPING

Do not send returns to any business registration address.

All returns require prior approval. After approving a return request, our customer service team will provide the correct return address and instructions.

For returns caused by a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost or provide another appropriate solution after reviewing the request.

For returns caused by personal preference, ordering the wrong item, size, color, or quantity, or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by a damaged, defective, or incorrect item.

For complete return eligibility and refund information, please review our Return and Refund Policy.

For questions about processing, shipping, tracking, or delivery, contact:

Email: contact@mail.loveincaps.com

Website: https://loveincaps.com/

Please include your order number when contacting us.