FAQ

Frequently Asked Questions

Last updated: September 22, 2026

When Will My Order Ship?

Orders are normally processed within 2–5 business days after payment is successfully completed.

Processing may take longer during weekends, public holidays, promotional periods, peak seasons, or when order or payment information requires additional verification.

When your order has shipped, we will send a shipping confirmation email containing available tracking information.

How Long Does Shipping Take?

Estimated shipping times after order processing are:

United States: 7–15 business days

Canada: 5–12 business days

Europe: 5–12 business days

Australia: 10–20 business days, excluding Tasmania and certain remote areas

Delivery times are estimates and are not guaranteed. Customs clearance, carrier delays, weather, holidays, remote-area delivery, and other circumstances outside our control may affect delivery.

When Will My Tracking Information Update?

Tracking information may take approximately 2–7 days to update after the parcel is handed to the carrier or transferred between international and local shipping networks.

You may track your parcel through the carrier’s official website or at:

[https://www.17track.net/en](https://www.17track.net/en)

If your tracking information has not updated after this period, contact us at [contact@mail.loveincaps.com](mailto:contact@mail.loveincaps.com) and include your order number.

How Do I Cancel or Change an Order?

Contact us at [contact@mail.loveincaps.com](mailto:contact@mail.loveincaps.com) within 12 hours after placing your order if you need to cancel it or change your shipping information.

We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed once an order has entered processing or has been shipped.

What Is Your Return Policy?

Returns are accepted within 30 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original condition, with its original packaging and included accessories, manuals, parts, and tags where applicable.

Before returning an item, contact us at [contact@mail.loveincaps.com](mailto:contact@mail.loveincaps.com) with your order number, the item you wish to return, and the reason for the return.

Do not send any item back without approval. Our customer service team will review your request and provide the correct return address and instructions if the return is approved.

What Should I Do If My Item Is Damaged, Defective, or Incorrect?

Please provide your order number and clear photographs or videos showing the item, the issue, the packaging, and the shipping label where relevant.

After reviewing the information, we may offer a replacement, refund, repair, or another appropriate solution. We may require the item to be returned before issuing a refund or replacement.

Who Pays the Return Shipping Cost?

For an approved return caused by a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost or provide another appropriate solution.

For a return caused by personal preference, ordering the wrong item, size, color, or quantity, or a change of mind, the customer is responsible for the return shipping cost.

We do not charge a restocking fee. Original shipping fees are generally non-refundable unless the return is caused by a damaged, defective, or incorrect item.

Where Should I Send a Return?

Do not send returns to any business registration address.

After your return request is reviewed and approved, our customer service team will provide the appropriate return address and instructions.

Items sent to an unauthorized address may not be received or processed.

When Will I Receive My Refund?

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method and normally take 5–14 business days to process, depending on PayPal, your card issuer, or your bank.

What Payment Methods Do You Accept?

Available payment methods will be displayed during checkout.

If PayPal is available, you may complete payment by logging in to your PayPal account.

Where supported by PayPal, you may also be able to pay using an eligible credit or debit card without creating a PayPal account. Availability depends on your country, currency, card issuer, device, and PayPal’s checkout options.

How Can I Contact Customer Support?

For assistance, contact:

Loveincaps

Email: [contact@mail.loveincaps.com](mailto:contact@mail.loveincaps.com)

Website: [https://loveincaps.com/](https://loveincaps.com/)

Please include your order number when contacting us about an existing order.